Recommended Uninstall Command (Windows Agent)

Applies To

Halcyon Windows Agent, all versions

Overview

When uninstalling the Halcyon Windows Agent, the general recommendation is to remove the software through Windows system settings, Add or Remove programs. However, this process is not practical when utilizing endpoint management tools such as SCCM, Intune, BigFix, etc. For those scenarios, it is recommended to use the command line option referenced under Resolution which can be scripted into any uninstall process.

NOTE: For devices with Tamper Guard enabled uninstalling is not possible without the Maintenance Token. Please see the article Uninstall Or Stop Halcyon Agent With Tamper Guard Enabled for relevant instructions.

Resolution

The uninstall path for the Halcyon Agent by default is:

C:\Program Files (x86)\InstallShield Installation Information\{7A334500-AF25-4563-B67D-2F81EB315377}

The command below will perform a quiet, full uninstall of the Halcyon Agent:

setup.exe /s /v"/qn" -uninst

The full path and command can be scripted using the reference below:

"\Program Files (x86)\InstallShield Installation Information\{7A334500-AF25-4563-B67D-2F81EB315377}\setup.exe" /s /v"/qn" -uninst

If there is an issue during uninstall, or you are requested to enable logging during the uninstall process you can modify the command to write out an uninstall log file:

"\Program Files (x86)\InstallShield Installation Information\{7A334500-AF25-4563-B67D-2F81EB315377}\setup.exe" /s /v"/qn /l*v C:\temp\uninstall.log" -uninst

Please note that C:\temp must exist before the uninstall log can be written, please adjust the command accordingly if a different path is desired.