Multi-Tenant Management Release Notes

Overview

The new Multi-Tenant Management feature in the Halcyon console empowers MSSPs and large organizations to manage multiple customers or business units from a single, unified view which is accessed on the Tenants page in the Halcyon console. 

For detailed guidance, please refer to the Multi-Tenant Management Guide or contact our support team for assistance.

 

Key Features

• Multi-tier Tenant Architecture:
  • Tier 3 – Multi-tier Organization or Primary MSSP Tenant: Top-level entities that can manage multiple subtenants (Tier 2 and Tier 1).
  • Tier 2 – Parent Tenant (Organization or MSSP): Intermediate level for managing business units or groups of customers, with one level of subtenants (Tier 1).
  • Tier 1 – Tenant (Direct Customer): Individual customer or business unit environments, fully isolated for data security.
    
• Centralized Tenant Management:
  • Add, edit, and view tenants on the Tenants page.
  • Use the Tenant Selector to quickly switch between tenant environments.
  • Each tenant is configured with a unique name, customer-friendly label, and can have up to 10 Tenant Admins.
  • Delete tenants via support request, with a 30-day recovery window.
• Role-Based Access Control (RBAC):
  • Tenant Admin Role: Full permissions within a tenant, including the ability to add/edit users and create subtenants. Only Tenant Admins can assign this role to others (max 10 per tenant).
  • Add users directly on tenant creation or later within the tenant itself.
  • Inherit authorized Tenant Admin users from parent tenants, ensuring streamlined access management.
• Tenant Information Customization:
  • Filter, sort, pin, and resize columns to build views tailored to your operational needs.
  • Apply multiple filters, including by tenant tier, type, or parent, to quickly locate tenants.
  • Export tenant data as a CSV for audit purposes: all tenants, filtered views, or top N tenants.