Applies To
Halcyon Windows Agent
Overview
Halcyon has received reports over time indicating that certain third-party applications may conflict with the Halcyon Windows Agent due to its use of process injection. These conflicts typically result in the application failing to launch.
To help customers identify and troubleshoot potential conflicts, please refer to the article Identifying An Application Conflict With The Halcyon Agent
The following table lists applications that have been reported as potentially susceptible to process injection conflicts. This list is not exhaustive, and may evolve as new reports are received.
| Potential Category | Application Suite, Name or Process |
| Software Licensing Enforcement | CodeMeter |
| General | Backup Exec |
| Catapult Software | |
| CCConfigStudioHost.exe | |
| Profwiz | |
| Steam Games | |
| Healthcare | ActiLife by Actigraph |
| CAM Assist Addon | |
| Imaris | |
| Hematrax CT | |
| Logioptionsplus software | |
| Workfront | |
| CompassCloud by Widex | |
| Noah (Audiology) | |
| Aivia.exe Leica (Aivia) | |
| ABP Secure Browser.exe | |
| Ophthalmology application (USB key) | |
| EndoPat 2000 medical system | |
| cellSens software | |
| ONYXThrive software / ONYX | |
| Infinicyt Analysis software | |
| HubPacsSend.exe | |
| WhatUpGold | |
| Hospitality | Bartend |
| Manufacturing / Industrial | AutoCAD / Autodesk (Revit, Navisworks) |
| Rockwell Studio 5000 | |
| Siemens Software | |
| Honeywell Controllers | |
| ETAP | |
| Ignition Designer | |
| Carel | |
| KAKAOTALK and LINE app | |
| Retail | Video Request service (StoreVideoService.exe) |
| Automotive | Toyota Diagnostics |
Solution
With the release of Halcyon Windows Agent version 2.0.2508, significant improvements have been made to reduce process injection conflicts across the applications listed above. However, resolution depends on ensuring the correct injection method is configured for your tenant.
Next Steps:
- If you suspect a conflict, open a support ticket so Halcyon can verify the running Agent version and injection configuration.
- If you're running version 2.0.2508 or later and still experiencing issues, open a support ticket. Halcyon Support will assist with further troubleshooting and remediation.
Additional Information
If you encounter a conflict with an application not listed here, please report it to our support team so we can expand our documentation and improve future releases.
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